Return & Refund Policy

At Ritva Honey, we take great pride in providing you with pure, natural, and high-quality honey. Since honey is a consumable product, we maintain strict hygiene and safety standards in our packaging and delivery.

However, we do understand that sometimes things may not go as planned. Please read our return and refund policy below :

1. Returns

Due to the perishable nature of honey, we do not accept returns once the product has been opened or used.
Returns are only accepted if :

You received the wrong item, or
The product was damaged or leaked during transit.

To be eligible for a return, you must notify us within 48 hours of delivery by emailing [your email address] or contacting our support team with :

Your order number
Photos of the product and packaging showing the issue.

2. Replacements or Refunds

Once your request is reviewed and approved, we will arrange a replacement or issue a full refund for the affected item.
Refunds will be processed to your original payment method within 5–7 business days after approval.